Refund Policy

Please note that all customizable products are non-refundable. As these items are uniquely tailored to your specifications, they cannot be resold or restocked. This policy is in accordance with consumer protection laws, which recognize that personalized goods are exempt from standard return and refund rights.
We encourage you to review your order carefully before finalizing your purchase. If you have any questions or concerns, please contact our support team before placing your order.
Refunds are only available if the product is damaged upon arrival or has a customization production error. Any issues must be reported within 30 days of receiving the item.
To request a refund, please contact our support team with photos of the defect. Claims made after the 30-day period cannot be accepted.
Order cancellations are not possible once production has begun. Once your custom product enters the manufacturing process, we are unable to stop or modify the order.

Are you hesitating?

Are you hesitating? We understand that it's difficult to not being able to refund your products. Therefore, we want to give you all the information you need to make the best choice.

You can find a size chart at the product page so that you don't have to worry about the size. Also make sure to double-check your order information and customizer options before you order.

Do you have any other doubts? Our customer service is glad to help you on any question you have about our products and services!